Support Center

Real, human support — because we know it's frustrating when something doesn't work right, and we're here to make it right, fast.

Order Inquiries

Shipping status, tracking, changes, or issues with your order. Please include your order number.

Wholesale & Bulk

Pricing and availability for retailers and resellers. Please include your business name and quantity.

General Questions

Product setup, compatibility, troubleshooting, or anything else on your mind.

Fill out the form below and select the option that best matches your inquiry. You'll receive a confirmation email with a reference number right away — simply reply to that email anytime to check your status or add more information. Our team responds within 1 business day.

Frequently asked questions

What is the return policy?

We want you to love your vSeeBox. If something isn't working right, contact our support team within 30 days of delivery and we'll make it right with a replacement, repair, or refund.
Do I need to pay a subscription after purchasing?

No. Once you purchase your vSeeBox, the pre-installed Heat apps are yours to use for free — no subscriptions or hidden fees, ever.
When will I get my order?

We ship every order from our Canadian warehouse. Once your order ships, you'll get a confirmation email with tracking. Express shipping arrives in 1-2 business days; Standard shipping arrives in 3-5 business days (free on orders over $75).
Where are your products manufactured?

vSeeBox devices are manufactured by vSeeBox. We're a Canadian distributor, which means we handle local warehousing, fast domestic shipping, and support so you never deal with cross-border shipping, customs, or import fees.
How much does shipping cost?

Express shipping (1-2 business days) is $20. Standard shipping (3-5 business days) is $12, and free on orders over $75. Shipping is calculated and shown at checkout before you pay.
What do I need to use vSeeBox?

Just a TV or monitor with an HDMI port and a stable Wi-Fi or Ethernet connection. For smooth streaming, we recommend a network speed of at least 15 Mbps.
Does vSeeBox support 4K streaming?

Yes! Every vSeeBox supports 4K Ultra HD streaming for a sharp, high-quality viewing experience.
How do I contact support or check my order/ticket status?

Submit a request using the form above and choose Order, Wholesale, or General Question. You'll get a confirmation email with a reference number right away — just reply to that email anytime to check your status or add details. We reply within 1 business day.